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CUSTOMER SUCCESS STORY 

Transforming Operational Effectiveness with ASVP Improve

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Country

United States

Industry

Manufacturer of commercial flooring

Service offered

ASVP Improve

Technology

Salesforce Data Cloud

A global leader in modular flooring, offering an integrated collection of premium carpet tiles, luxury vinyl tiles, and resilient flooring solutions, has successfully demonstrated the transformative power of strategic IT solutions in enhancing customer support.

Business Challenges

• Latency in support response time, impacting time-to-value
• Inconsistent support for platform-specific questions
• Needed faster response times for critical issues
• Managing new functionality additions & keeping up with Salesforce updates
• Inefficient automation processes and Technical debt accumulation due to custom code
• Security vulnerabilities, specifically around managing user access and permissions

Solution Details

Through implementing the Application Success Value Plan (ASVP) Improve, this renowned organization has effectively tackled challenges such as latency in support response times and inconsistencies in support for platform-specific questions. This comprehensive approach has driven their journey from Go-live to Growth, leading to marked improvements in operational effectiveness.

Value Delivered

• 24/7/365 Troubleshooting & Resolution: With a 1-hour response time for business-critical issues, and bug fixes using configuration and custom development. This proactive approach tripled support response times and preempted potential risks
• Functionality Addition: New functionalities using configuration and custom development to support evolving business needs. Impact analysis of deprecated features, uptake of potential new features from Salesforce updates
• Technical Debt & Custom Code Reduction: Identified and implemented strategies to reduce technical debt and replaced customizations with configuration-driven or packaged AppExchange solutions. We assessed process automation opportunities and the effective use of flows
• Enhanced Security through User Access Management: Implemented strict user access controls using Permission Sets and Profiles. Performed regular Security Health Checks and Security Audits to identify and mitigate potential vulnerabilities

Improved user adoption

0 %

Reduce S1 defects

0 %

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Customer Success Stories

From an idea to an unforgettable and measurable customer experience

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Salesforce Managed Services reduced operating costs by 22% for leading healthcare insurance provider

Simplify B2B customer experience with Salesforce Managed Services (Global manufacturer of commercial flooring)

Built a resilient Salesforce instance
that drives productivity and a seamless
workflow

Expertise
matched with
customer success

1500+

Successful Customers

Engagements

4.9/5

AppExchange

CSAT

600+

Salesforce

Certifications

21+

Years Of 

Customer Success

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1, true, true, false, false, buildWelcomeCard, Maybe Later, Yes& Let's Begin

2, true, false, Enabling Agile Decision Making, false, ASVP is a comprehensive success plan& to streamline your business processes& minimize decision-making bottlenecks& and respond rapidly to new updates and changes.^, Back, Continue

3, false, false, asvp Unique Value Proposition, false, Agility and Adaptability^Continuous Improvement^Strategic Platform Alignment^Maximizing ROI^Data Security Priority^Comprehensive/Dynamic^, Back, Next

4, true, true, Good choice! Explore our plans to find the perfect fit for your needs., false, buildImageCard, Back, Continue

5, false, false, asvp Complements Salesforce Success Plans, false, Maximize Salesforce potential and achieve better results^Get full value of the platform’s extendibility^Fast implementation with higher ROI from Salesforce^Get customizable app functionality^Accelerate your time-to-value^, Back, Next

6, true, true, false, false, buildMeetingCard, Back, Schedule

7, true, true, false, false, buildThankyouCard, Not Now, Continue

8, true, true, false, false, buildMcqCard, false, false

order, isActive, country, managerimg, managername, managerdetails, manageremail

1, true, US, https://www.crmit.com/wp-content/uploads/2022/08/naveen-vemulapati-1.png, Naveen Vemulapati, Senior Vice President – US Operations & Global Analytics, naveen.vemulapati@crmit.com

2, true, AU, https://www.crmit.com/wp-content/uploads/2023/12/manoj-tazath.jpg, Manoj Tazhath, Regional Vice President - APAC, manoj.tazhath@crmit.com

3, true, IN, https://www.crmit.com/wp-content/uploads/2022/08/mickey-bedi.jpg, Mickey Bedi, Vice President & Geo Leader of India, mickey.bedi@crmit.com