Privacy Policy

LAST UPDATED • 01 FEBRUARY 2025

At CRMIT Solutions Pvt Ltd., your privacy is important to us. We are dedicated to safeguarding your personal information while offering a secure and effective online experience.

In most cases, you can browse our website without sharing any personal details. However, to deliver certain services or respond to specific requests, we may need to collect some information from you.

This Privacy Policy outlines how we collect, use, and protect your data in those situations. We encourage you to read it carefully to understand our practices.

Collecting your Personal Information

CRMIT Solutions Pvt Ltd. may collect personally identifiable information that enables us to contact or identify you. This typically occurs when you engage with specific features of our website, such as subscribing to email newsletters, accessing premium content or forums, signing up for events, or when evaluating, purchasing, or registering for CRMIT Solutions’ products and services.

The personal information we collect may include, but is not limited to: your first and last name, email address, preferred language, country or location, the name of the company you represent, and your job title or role. Additional information may be requested as necessary to fulfill specific services you have requested.

In cases where products are available for purchase on our website, we may also request that you register your purchase electronically. This registration information is stored securely and associated with any information you have previously provided to us, forming part of your personal profile.

As digital engagement evolves, today’s customers expect seamless, real-time services across multiple channels—including mobile devices, tablets, kiosks, and social media. Our data collection practices aim to support these expectations while maintaining the highest standards of privacy and security.

Collecting your Personal Information

We use your personal information for the following purposes:

CRMIT Solutions Pvt Ltd. uses your personal information for the following legitimate business purposes:

To facilitate the creation and management of your user account, enabling a more seamless experience by avoiding the need to re-enter personal details repeatedly.
To conduct periodic assessments and gather documented feedback regarding user adoption, technical configurations, system integrations, and product upgrades.
To provide access to online support resources, including dedicated points of contact (SPOC), customer experience (CX) and domain experts, as well as engagement with Oracle product and engineering teams, where applicable.
To offer flexible support plans tailored to your preferred delivery model—whether onsite, offshore, or multi-shore.
To deliver advanced configuration, customization, and reporting support through our integrated R&D and validation services team, equipped with expertise in technologies such as FMW, J2EE, .NET, PHP, MySQL, and more.

By accepting our Terms of Use (which incorporate this Privacy Policy), you acknowledge and consent to the collection and use of your personal information as described herein and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where relevant.

Disclosure and Sharing of Personal Information

CRMIT Solutions Pvt Ltd. may share your personal information, on a strict need-to-know basis, with its affiliated companies, subsidiaries, and trusted business partners for the purposes outlined in this Privacy Policy.

From time to time, we may also engage third-party service providers to perform limited functions on our behalf. These services may include, but are not limited to, order fulfillment, shipping, customer support, postal mail distribution, and event registration processing. These third parties are granted access only to the personal information necessary to perform their specific services and are contractually obligated to use such information solely for the intended purpose, maintaining confidentiality and data protection standards.

CRMIT Solutions may disclose your personal information where required by applicable law or in good faith belief that such disclosure is necessary to:

comply with legal obligations or respond to lawful requests or legal processes;
protect and defend the rights, property, or safety of CRMIT Solutions, its affiliates, subsidiaries, or users; or
act in urgent circumstances to ensure the personal safety of CRMIT Solutions users, this website, or the public.

Certain services or features of this website may inherently involve the sharing or visibility of your personal information to other users. For example, personal information may be visible when posting in public forums, participating in online discussions, or registering for events, training sessions, or conferences organized by CRMIT Solutions or its affiliates, including those co-hosted with partners or suppliers.

In the event of a merger, acquisition, reorganization, or sale of all or part of CRMIT Solutions’ business or assets, your personal information may be transferred as part of the transaction to the acquiring entity. If you wish to opt out of such a transfer, you may notify us in writing prior to the transaction.

Data Collected Outside this Site

CRMIT Solutions may hire third parties to collect data or may purchase data from third parties. This may include renting e-mail address lists for use in e-mail campaigns. To the extent that your personal information at this Site is augmented through such measures, CRMIT Solutions will provide the same security and management options as set forth herein for data collected within this Site.

While travelling through this Site, you may encounter links to third parties’ websites (such as site of CRMIT Solutions business partners); even though a connection might be made to such third parties’ sites, CRMIT Solutions is not responsible for their respective and own privacy policies.

Use of Cookies and Tracking Technologies

CRMIT Solutions Pvt Ltd. utilizes cookies and similar tracking technologies to enhance your experience when accessing our services. These technologies may include the placement of one or more cookies or anonymous identifiers on your device to collect information about your interaction with our website, such as pages visited, time spent, and other usage patterns as outlined in this Privacy Policy.

Cookies help us improve functionality, personalize content, and deliver a more seamless user experience. Most web browsers offer settings that allow you to manage, block, or delete cookies. Please note, however, that disabling cookies may affect the performance or functionality of certain features on the CRMIT Solutions website.

Please be aware that this Privacy Policy does not cover the use of cookies by third-party service providers. CRMIT Solutions does not have access to or control over these third-party cookies. These providers may use session-based cookies to facilitate and optimize the delivery of our services.

We also engage trusted third-party vendors to support the infrastructure and operation of our services, including but not limited to hardware provisioning, software development, networking, storage, and performance optimization. These partners may deploy cookies or similar technologies in accordance with their own privacy policies.

Effective Date and Updates to This Privacy Policy

This Privacy Policy is effective as of the “Last Updated” date indicated above. CRMIT Solutions Pvt Ltd. reserves the right, at its sole discretion, to modify, update, or revise this Privacy Policy at any time. Any such changes will be reflected by an updated effective date, and the revised version will be posted on this website.

Modifications to the Privacy Policy become effective only upon publication of the updated version on the website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of CRMIT Solutions’ website or services following the posting of any changes constitutes your acknowledgment of those changes and your agreement to be bound by the revised terms.

You have the right to request the deletion of your personal data that we hold, also known as the “Right to be Forgotten.” Upon receiving such a request, we will take reasonable steps to erase your personal information from our records, unless we are required to retain it for legitimate business or legal purposes.

To exercise this right or escalate any concerns related to your personal data, please email us at marketing@crmit.com. We will respond to your request within a reasonable timeframe in accordance with applicable data protection laws.