Global Capability Center
Extend your offshore teams with ready-to-deploy resourceswith no upfront investment required.



Building Your Global Capability Centers
With our deep expertise in Salesforce solutions, cloud technologies, and customer-centric operations, we provide a seamless pathway for rapidly scaling your operations with minimal upfront costs. From establishing and managing Salesforce Services for GCCs to optimizing their performance and driving strategic growth, CRMIT Solutions ensures your business stays ahead in today’s competitive environment.
Our Salesforce services include talent acquisition, state-of-the-art workspace management, business operations support, and strategic consulting tailored to your unique needs. Whether you’re seeking global capability center expertise, specialized Salesforce support, or assistance in setting up a GCC for Salesforce in India, CRMIT is your go-to partner. We focus on delivering bespoke solutions that enhance efficiency, drive innovation, and provide a competitive edge. Partner with CRMIT Solutions to achieve sustainable growth and operational excellence in the global marketplace.
Why choose CRMIT’s Global Capability Center for Salesforce Services
Customers Engagements
AppExchange CSAT
Salesforce Certifications
Years Of Customer Success



What we offer
With a keen focus on harnessing Salesforce capabilities and strategic foresight, our ready Global Capability Center (GCC) team offers top-notch research and advisory services. Whether you’re exploring new customer segments, launching a Salesforce-powered solution, or developing strategies for business growth, our services are tailored to provide actionable insights that ensure success. By leveraging our deep expertise in Salesforce technologies and understanding of market dynamics, we help you stay ahead of the curve and drive impactful outcomes.
At CRMIT Solutions, our expertise extends to Salesforce-focused talent acquisition and hiring, ensuring you have the right team in place to drive your Salesforce success. Whether you need skilled professionals for Salesforce implementation, customization, or support, our ready Global Capability Center (GCC) team is designed to seamlessly integrate into your operations. This allows you to focus on your core business objectives while we manage the recruitment and onboarding of Salesforce experts, ensuring your projects are executed with precision and excellence.
Efficient operations and robust support systems are key to maximizing your Salesforce investment and driving long-term growth. At CRMIT Solutions, we offer a comprehensive suite of back-office services tailored specifically for Salesforce environments. Our expertise ensures that your processes are streamlined, your data is accurate, and your team can focus on delivering exceptional customer experiences. By partnering with us, you can trust that we’ll enhance your operational efficiency, improve productivity, and support your business in thriving in today’s competitive landscape.
Optimized environments and resource management are key to driving Salesforce success. At CRMIT Solutions, our expert team efficiently manages the setup and allocation of your Salesforce-related workspaces and hardware resources. This ensures that your teams have everything they need to operate seamlessly, enabling maximum productivity and operational efficiency within your Salesforce ecosystem. We align our services to your specific needs, ensuring that your Salesforce environment is both robust and optimized for growth.
Our Engagement Models

Global Capability Centers
At the heart of our engagement models is the Global Capability Center (GCC), which aligns seamlessly with CRMIT’s Salesforce service offerings. This model provides a comprehensive solution for organizations aiming to centralize critical functions, streamline processes, and foster innovation. By leveraging our ready GCC team, businesses can seamlessly tap into global talent while maintaining operational excellence and cost-effectiveness.

Managed Services
Complementing the GCC model, CRMIT Solutions offers Managed Services specifically tailored to meet the distinct requirements of Salesforce users. Our team of seasoned professionals takes responsibility for managing specific functions or processes within your Salesforce ecosystem, allowing your organization to concentrate on its core competencies. Our Managed Services ensure seamless operations and maximum efficiency, covering everything from implementation to support and continuous improvement.

Hybrid Models
Recognizing the unique requirements of every organization, CRMIT Solutions offers the flexibility to customize engagement models to meet your specific needs. You can choose from our standard Global Capability Center, Managed Services, or Build-Operate-Transfer (BOT) models, or opt for a hybrid approach that combines the best elements of each. This bespoke approach ensures seamless alignment with your strategic objectives, driving maximal value and sustainable growth.
Case Studies
– Increased YoY developer productivity by 8-10%
– Increased Sales team user Adoption by almost 50%
– Better collaboration across BU Sales teams
– Reduced YoY S1 defects count, across instances by 20%
– Improved YoY SLA adherence
– Better CSAT on direct D2C customers: NPS average of 9.2
– 18-20% better Partner lead to sale conversion ratio
– Reduction in the Order processing time by 30%
– Warranty Claim Processing addressed within 2-4 days
– Reduced S1 Production defects by 10% YoY
Some of our Successful Customers






Insights
Transform and optimize the heartbeat of your operations, systems and product development to reduce costs and facilitate growth.

Customer Success Stories
Unified MuleSoft Integration: Enabling Scalable and Agile Operations


Customer Success Stories
Aligning Healthcare Enterprise Systems for Seamless Salesforce Integration

Blog
Integration to Innovation: How MuleSoft Enhances Agentforce for Organizational Excellence.

Customer Success Stories
Enhancing Quoting Efficiency and Workflow Automation with Salesforce Sales Cloud

Other Industry Expertise
Creating business value at the intersection of your industry transformation and today’s latest technology innovation.
Decision intelligence matched with customer success
We put people first—our team, our clients, and our community. With the right technology, talent, and strategy, we deliver real results that drive success.
Successful Customers Engagements
Customer
Satisfaction
Decision Science
Consultants
Years Of
Customer Success
