Customer Success Stories
Enhanced customer experience with Salesforce Community Cloud & AnyPoint Community Manager (for a leading bank)
- India
- A leading bank & infrastructure finance provider
- Banking & Financial Services
- Sales Community Cloud & MuleSoft AnyPoint Platform
About Company
Challenges
The bank had plans to transform portals into personalized digital experiences that promote API products and increase engagement across their internal API ecosystem. The challenge was to empower app developers, partners, and employees with the self-service resources and support they need to be successful.
The bank had challenges providing their community cloud users access to the APIs. The APIs were stored in the MuleSoft Anypoint Exchange but the bank was not able to allow users to access those from the Anypoint exchange directly. The challenge was also to control the access of the internal and external users, given that not all APIs were expected to be exposed.
Solutions
The Anypoint Community Manager (ACM) is a great tool that can help organizations foster the API economy as part of their digital strategy. It achieves this by providing customized digital experiences that promote API products to both internal and external communities of an organization, supporting API ecosystems, and increasing API engagement among developers, partners, and employees.
The ACM extends the functionality of Anypoint Exchange and provides multiple features from both MuleSoft’s Anypoint Platform and Salesforce’s Experience Cloud (formerly Community Cloud) to help empower app developers, partners, and employees with the self-service resources and support they need to be successful.
Value Delivered
“Great experience working with CRMIT, bringing issues to notice at the right time, always.“
Chief Architect & Head of Technology Management Group
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