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Jobs at CRMIT

Senior Client Partner - Salesforce Services (Global Capability Centre)

 Bengaluru, India            23 September, 2024

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Job Description:

As a Senior Client Partner for Global Capability Centers (GCC), you will play a critical role in driving the success of CRMIT’s Salesforce-focused GCC offering. You will be responsible for developing strategic partnerships, leading client engagements, and ensuring the seamless delivery of our services. You will work closely with internal teams to deliver tailored solutions that enable our clients to scale efficiently, optimize their operations, and drive growth through Salesforce technologies. 

Key Responsibilities

  • Client Relationship Management: Act as the primary point of contact, ensuring client satisfaction and fostering long-term partnerships
  • Business Development: Identify new business opportunities by promoting CRMITs services, including talent acquisition, workspace management, operations support, and strategic consulting
  • Strategic Consulting: Provide clients with expert advisory services to help them scale their Salesforce environments and achieve business goals
  • Stakeholder Collaboration: including Sales, Marketing, and Operations, to align service delivery with client needs. Ensure that all stakeholders are informed and engaged throughout the client lifecycle
  • AI & Tool Exposure: Understanding the expansion opportunities within the GCC priorities including AI

Qualification & Experience

  • 15+ years of experience in client partnerships, or account management within the technology, cloud, or Salesforce ecosystem. Prior experience enabling and expanding a GCC Setup is highly preferred
  • Proven track record of managing large client relationships at the global CXO level, for strategy & delivery
  • Experience with Global Capability Centers (GCCs) or outsourcing models is highly preferred
  • Bachelor's Degree or higher in Business Administration or a related field

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    About CRMIT Solutions

    CRMIT Solutions is a leading CRM Solutions Provider specializing in digital transformation and decision intelligence solutions, all powered by Customer360++ (a proprietary AI and decision science framework). The flagship Application Success Value Plan (ASVP) is a comprehensive success plan that leverages decision science techniques and lets customers choose from the ASVP Improve, ASVP Innovate, and ASVP Secure programs.

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