A few weeks back I received a call from an advocate’s office asking me to visit the court with regard to a civil case filed against me. This took me by surprise and when asked...

Through releases 8 and 9, Oracle Sales Cloud started to standardize its data model around Accounts, Contacts, and Activities. Accounts Previously “Customers” object included both organizations and individuals to whom we sold. Organizations were called...

Once upon time... Huh! don't worry am not going to tell a long story. It's my anecdote. We have lots of unintelligible data. For e.g., so many people are visiting Landing pages but don't know...

Oracle Sales Cloud has prebuilt dashboards tailored for all sales roles. Sales Analytics allows users to track Pipeline Strength, Actuals against Quota, and Sales Team Performance in a single view. Dashboard reports allow users to...

Let’s start with channels, today we got numerous channels i.e., voice, emails, web, fax, texts, and many more including social media and to be very honest out these, web and social media are very hot...

Customer Service is one of the areas that is rapidly changing, and companies are thriving to cope with customer needs. Day by Day, every company is trying to set up a benchmark for their customer...

The future of Oracle CRM On Demand: Oracle CRM on Demand or simply OCOD, is presently 26 releases old. This and few of the releases in the recent past indicates the commitment Oracle has towards...

So what does it take to give an accurate forecasting? For an organization, it’s important that the sales rep achieve their numbers (the one they predicted). It’s known fact that underachieving is dangerous. It is...

Recently we started building a mobile application for one of our CX clients. During the requirements gathering face, we asked for their brand guidelines in terms of user experience. Our customer was surprised. Their response...

[caption id="attachment_2619" align="aligncenter" width="572"] Image Reference - Biztegra[/caption] Modern Marketing implies marketing Machines. Business is social. Business is marketing. Marketing is social. In 2014 our programmatic speech at the consumer averaged 4000 messages per day,...