It is a dream of every services organization right from coffee shop to hi-tech professional services organization to excel in service quality. It is easier said than done. Measuring service quality is lot more difficult...

One of the major attractions (and useful features) of Oracle Fusion CRM is its User Experience. The entire user pages are split into multiple areas, such as: Global Area (Common Tools and Services) Regional Area...

Oracle Fusion CRM provides an easy to use Territory Management module, for sales teams to organize their sales regions into multiple territories, based on various criteria / Dimensions (Example : Geography, Product, Industry, Account etc.,)...

We are happy to share the good news that CRMIT will implement our cutting-edge CRM++ Quote and Order Management solution for Ambu, a leading healthcare services provider based in Denmark. The application will be implemented...

You might have heard / read about cloud.oracle.com , Oracle's newest offering to host your apps in cloud infrastructure. Here are some high level points for you to consider before deciding to use this cool...

When one thinks about high-performance indicators within business verticals, two factors that always stand out are customer satisfaction and experience. Effectively answering all emails including service requests, complaints, grievances, appreciations and even requests for more...

Improving User Adoption with CRM++ Email Workbench When we think about high-performance indicators within business verticals, two factors stand out: customer satisfaction and experience. Importance of efficiently answering Emails (which may actually be service requests,...

How many times have you seen a person trying to use a hammer while fixing a car’s engine, despite knowing the fact that he will not succeed? Or may be somebody trying to drive a...

Already being delivered as a comprehensive suite of modular applications, Oracle Fusion apps are enriched with the potential of coexisting with existing Oracle apps. This pioneered advancement not only matches the current business needs and...

CRM Desktop is an offline tool provided by Oracle, for accessing its CRM On Demand R19 data from Microsoft Outlook, We have been using it for quite some time and prepared a short guide on...