Blog

Social CRM Systems and their Benefits to a Business

August 13, 2013

Social CRM is the latest update in the Customer management Industry. With the sudden growth in social media platform, it’s through social CRM that you can connect in a more personal level with your consumers...

Stop Typing and Start Speaking to your CRM

July 26, 2013

Does it sound interesting? Yes, it is fact that Oracle is working on a new app “Oracle Voice” that works with Oracle Sales Cloud facilitating data entry / update in CRM by Sales team over...

Client On-boarding and Customer Experience

July 25, 2013

Anyone who has gone through the process of setting up a B2B (Business to Business) Account with a Bank would swear by the poor experience they are met with due to the highly inefficient and...

How Call Centers Use Technology to Improve Customer Service

June 13, 2013

Whether we receive a call from a telemarketer or have a problem with a product or service, chances are we will all have an encounter with a call center. How the call center representative responds...

The New and Improved Right Now

June 3, 2013

The first time I heard about RightNow CX few years back was, when we considered it to be a competitor (being a Oracle partner we looked at all products outside the Red Zone to be...

Upgrade to Best Practices, Not Just Your Budgets

April 25, 2013

Your CRM / CX environment is a strategic component of your business. Driving user adoption will be critical to the success of your customer experience strategies. You might have your budgets rolled up for the...