The new CRM++ Email Workbench v1.4 enhances CRM usability with features including multiple file attachments, WYSIWYG editor, image embedding and template management. These features are seamlessly integrated to manage, capture, collate, respond and distribute important...

In an hi-tech industry in which product portfolios and customer environments grow more complex every day, delivering effective and differentiated customer service—without obtaining a larger budget for staffing and infrastructure—is easier said than done.Oracle has...

Our neighborhood photo studio seems to be always crowded. Even in this age of digital photography. I went there for some lamination work; while I was waiting, two young people walked in. One of them...

To succeed in the current economic sensitive business climate, smart businesses are adopting and realizing that the next frontier is to read and respond to the “Digital Body Language” of their prospects. Consumers leave a...

The economy-sensitive high technology industry is facing challenging business and consumer markets. With many competitors chasing the same customers with the very same products, high-tech companies are finding it difficult to provide quality customer service....

Customer experience is the set of perceptions a customer has with a company throughout the buying and owning interactions. Positive customer experiences enable businesses to attract more, retain more, sell more, sell for more, and...

Creating meaningful Customer Experience with Unified CX Solutions One of the key elements of any CRM plan is integration, the unification of all your company's data sources and silo systems to create a single, holistic...

Oracle CRM OnDemand (CRMOD) Release 16 was my first encounter with a ready to use, complete End-to-End CRM application in a SaaS model, and its needless to say that I am biased towards this application....

Right contents in your social media fan pages, create a big impact in engaging your targeted audience. Though creating highly engaging contents is an art by itself, having right tools to build them is another...

Traditionally, CRM self-service portals used to be the web support channel for customers. Some companies extended this concept and used such portals for employee management, dealer management, etc. However, such use cases are very minimal....