Blog

Oracle RightNow – Customer Portal Migration (Version 2.0 to Version 3.0)

April 4, 2014

RightNow (RN) introduced a new customer portal framework as part of November 2012 release. This framework is called Customer Portal Framework 3 (CP 3). And a new framework is mainly launched to address some of...

Microsoft Skype and Oracle Cloud CRM – Be where your customers are!!

April 4, 2014

Skype started in Europe in 2003, got acquired after 3 years by eBay and currently owned by Microsoft (bought in 2011) in a decade long run since its launch. Using Skype one can call, see, text & share with...

Delivering workforce the most engaging, interactive information anytime, anywhere from a completely mobile perspective

March 9, 2014

The mobile device and mobile apps are changing the customer experience and forcing organizations to rethink how users across all demographics access and activate the content, services, commerce, and critical business applications. It’s clear that...

Unlock the Potential of CLOUD @Oracle #CloudWorld Melbourne on March 4, 2014

March 1, 2014

Cloud applications are changing the way we do business. What's your strategy? Everyone talks about the benefits of cloud applications, but how many organizations truly realize them? Many businesses are still organized and operate as...

Are you satisfying your customers to be your Brand Advocates?

February 24, 2014

The economy-sensitive industry is facing challenging business and consumer markets. With many competitors chasing the same customers with the very same products, companies are under extreme pressure to develop innovative customer experience solutions for markets...

CRMIT Solutions’ CRM++ Asterisk Telephony Connector Achieves Validated Integration with Oracle RightNow Cloud Service

February 14, 2014

CRM++ Asterisk Telephony Connector offers a comprehensive, integrated telephony channel solution for Oracle Service Cloud. Oracle RightNow Cloud Service customers can now directly access Asterisk Telephony features through the CRMIT Solutions’ Unified Agent Desktop enabling...