Blog

Enhanced Customer Experience With Oracle CRM On Demand

October 1, 2014

Oracle CRM On Demand is a cloud-based CRM solution designed to provide highly efficient business processes to sales, service, and marketers. Its sophisticated configuration-based approach allows business users to control system behavior without relying on...

How to Improve Your Customer Experience by Tracking and Measuring Key Goals?

September 30, 2014

Customer Experience is the customer's experience of your relationship with the product that is owned by the customer. CX is a noun. Of course, CX is the essence of commerce. Absent CX, there is neither...

Oracle Cloud Marketplace, an Innovation Ecosystem for Partners and Customers

September 30, 2014

Oracle has one of the largest partner communities in the technology space. Thousands of partners are reselling, implementing, integration and building products for various Oracle business solutions. CRMIT has worked closely with number of Oracle...

Transforming the Digital Customer Experience for High-Tech Companies

September 30, 2014

High-Tech companies should be the leader in transforming the user's experience in the digital world. High-Tech companies are the front runners who are always trying to create innovative products, services/software, providing a platform to enhance...

‘Customer Experience’ – Is it only for B2C?

September 30, 2014

The stereotype notion that has emerged in the industry is that Customer Experience or ‘CX’ is only meant for B2C businesses and consumers. I cannot disagree more! The problem is a social engagement or social...

Modern Customer Service for Life Sciences

September 30, 2014

Science is bad business. The ends never meet, and the people are rarely on your side. Life science is possibly the worst of them all! The life of Life Sciences is riddled with externalities of...

Influencing Consumer Behavior with Retail and Consumer Insights

September 30, 2014

Authored by David Dorf, Sr Director of Oracle Retail Solution Instacart represents an evolutionary path for the retail industry. They do a good job bridging the two worlds in retail. Crowdsourcing is a dead end,...

Delivering an Extended Customer View to Transform Financial Services Engagement

September 30, 2014

Of this, there should be no question that Financial services are intricate work. The quants are just riding the waves. Neither at the macro nor at the micro economy is there a dearth of demand...

What’s there for Today’s Citizens from The Internet of Things and Big Data?

September 30, 2014

The Internet of Things, such as sensors and network technology, is changing company processes and consumer interactions - and even entire business models. More objects are becoming embedded with sensors and gaining the ability to...

Innovating to Support CX and Student Experience with Oracle CX Cloud Solutions

September 30, 2014

Current technology has changed the way higher education industry works, the way education institute manage and engage students are changing. Institutions interact with students at different stage, level and with different objective. The entire student...