Your CRM environment is a strategic component of your business. Driving user adoption will be critical to the success of your customer experience strategies. You might have your budgets rolled up for the best of the technologies, but having the best practices in place is equally important. Enabling you with the day-to-day support and services you need, becomes critical to ensure that your customer experience strategies are successful.
Annual Support & Advocacy Program
Upgrade to Best Practices Not Just Your Budgets
Get the most out of your CRM, and don't let complex technical challenges slow you down. Support Program can maximize the return on your CRM investment, thereby enhancing your overall business performance and competitiveness for greater customer experience.
Extended Support Services
Support Features
Includes post implementation support & annual CRM Health Check
Email support for S1 & S2 support requests
Periodic documented feedback / assessment on user adoption rates, technical configurations, integration and upgrades
Access to online support tools, SPOC, CX / domain experts and key Oracle product & engineering teams
Flexible support plans to suit onsite, offshore and multi-shore delivery model
Discounts to training programs
Support For
asap
Annual Support Maintenance
Bronze
Up to 100 Users
100 Hrs
[4 – 8 – 12]*
Remote Support (Email / Web tools)
Access to Web Support Knowledge Base & Technical Bulletins
Access to SPOC including CX / domain expertise
Annual CRM / CX Health Check Program
Discounts on training programs
Periodic review of technical configurations, integration and upgrades
Silver
101 - 200 Users
150 Hrs
[3 – 6 – 10]*
Remote Support (Email / Web tools)
Access to Web Support Knowledge Base & Technical Bulletins
Access to SPOC including CX / domain expertise
Annual CRM / CX Health Check Program
Discounts on training programs
Periodic review of technical configurations, integration and upgrades
Gold
200+ Users
250+ Hrs
[2 – 4 – 8]*
Remote Support (Email / Web tools)
Access to Web Support Knowledge Base & Technical Bulletins
Access to SPOC including CX / domain expertise
Annual CRM / CX Health Check Program
Discounts on training programs
Periodic review of technical configurations, integration and upgrades