Application Scope : Modules

Knowledge Management
Incident Management
Web Self Service

Features

  • Staff Management
  • Application Appearance
  • Site Configuration
  • Internationalization
  • Products / Categories/ Dispositions
  • Reports
  • Import
Common Configuration
  • Staff Management
  • Application Appearance
  • Site Configuration
  • Internationalization
  • Products/Categories/Dispositions
  • Reports
  • Import
  • Knowledge base
  • Guided Assistance
  • Smart Assistant
  • FAQs
Knowledge Management
  • Knowledge base
  • Guided Assistance
  • Smart Assistant
  • FAQs
  • Email Management / Mail Box Setup
  • Queues
  • Service Level Agreements
Incident Management
  • Email Management / Mail Box Setup
  • Queues
  • Service Level Agreements
  • Customer Portal Branding & Styling
  • Standard Widgets
Customer Portal
  • Customer Portal Branding & Styling
  • Standard Widgets

GO LIVE

in as early as

6 Weeks

Application Scope : Modules

GO LIVE

in as early as

8 Weeks

Implementation Scope

Administration Setup
Email Configuration
Subscription Management

Features

  • Score leads using explicit data
  • Score leads using implicit data
  • Need and timeframe parameters
Configure Lead Scoring Method (up to 1)
  • Score leads using explicit data
  • Score leads using implicit data
  • Need and timeframe parameters
  • Marketing Campaign Launch Support (up to 1 multi-stage campaign)
Standard Remote Training & walk through of configurations (up to 4hrs)
  • Marketing Campaign Launch Support (up to 1 multi-stage campaign)
  • Email & campaign metrics for analyzing marketing effectiveness
  • Campaign tracking and channel effectiveness & A/B testing
Configure Standard Reports & Notification
  • Email & campaign metrics for analyzing marketing effectiveness
  • Campaign tracking and channel effectiveness & A/B testing

GO LIVE

in as early as

3 Weeks

How We Can Help

If you're ready to find out about how CRMIT Solutions can help your customers & your business with a meaningful experience

Talk to Us

Write to us