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Enabling Next-Gen Customer Experience

Global Support Framework & Strategy

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Annual Support & Advocacy Program

Your CRM environment is a strategic component of your business. Driving user adoption will be critical to the success of your customer experience strategies. You might have your budgets rolled up for the best of the technologies, but having the best practices in place is equally important. Enabling you with the day-to-day support and services you need, becomes critical to ensure that your customer experience strategies are successful.

Annual Support & Advocacy Program

Upgrade to Best Practices Not Just Your Budgets

Get the most out of your CRM, and don't let complex technical challenges slow you down. Support Program can maximize the return on your CRM investment, thereby enhancing your overall business performance and competitiveness for greater customer experience

Extended Support Services

Extended Support Services

Support Features

Includes post implementation support & annual CRM Health Check

Email support for S1 & S2 support requests

Periodic documented feedback / assessment on user adoption rates, technical configurations, integration and upgrades

Access to online support tools, SPOC, CX / domain experts and key Oracle product & engineering teams

Flexible support plans to suit onsite, offshore and multi-shore delivery model

Discounts to training programs

Support For

oracle crm on demand oracle marketing cloud oracle policy automation oracle sales cloud oracle service cloud oracle social cloud
salesforce analytics cloud
salesforce marketing cloud
salesforce sales cloud
salesforce service cloud

asap

Annual Support Maintenance

Bronze

Up to 100 Users

100 Hrs

[4 – 8 – 12]*

Remote Support (Email / Web tools)

Access to Web Support Knowledge Base & Technical Bulletins

Access to SPOC including CX / domain expertise

Annual CRM / CX Health Check Program

Discounts on training programs

Periodic review of technical configurations, integration and upgrades

Support Delivery Model

Offshore

Active Customer Distribution

29%

Silver

101 - 200 Users

150 Hrs

[3 – 6 – 10]*

Remote Support (Email / Web tools)

Access to Web Support Knowledge Base & Technical Bulletins

Access to SPOC including CX / domain expertise

Annual CRM / CX Health Check Program

Discounts on training programs

Periodic review of technical configurations, integration and upgrades

Support Delivery Model

Offshore

Active Customer Distribution

29%

Gold

200+ Users

250+ Hrs

[2 – 4 – 8]*

Remote Support (Email / Web tools)

Access to Web Support Knowledge Base & Technical Bulletins

Access to SPOC including CX / domain expertise

Annual CRM / CX Health Check Program

Discounts on training programs

Periodic review of technical configurations, integration and upgrades

Support Delivery Model

Offshore

Active Customer Distribution

29%

How We Can Help

If you're ready to find out about how CRMIT Solutions can help your customers & your business with a meaningful experience

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