Experience Modern Service

Delight your customers, while you focus on growing your business.

0%

False
Start

21%

Improved
First Time Resolution

35%

Minimize
Cost per Incident

50%

Improved
Customer Effort Score

99%

Customer
Satisfaction

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160+ Customer Engagements 50+ Certified Consultants

No matter you are a small business or a large enterprise,
we provide modern service cloud solutions, built for your customers

Omni Channel Support
 
  • Email
  • Call
  • Chat
  • Video
  • Web Self Service
  • Mobile
Traditional Service Cloud
Modern Service Cloud
Knowledge Management
 
  • Base Knowledge Management
  • Contextual Knowledge
  • Guided Knowledge
  • Advanced Knowledge with NLP
Traditional Service Cloud
Modern Service Cloud
Feedback & Surveys
 
  • Transactional Survey
  • Broadcast Survey
  • NPS & CSAT
Traditional Service Cloud
Modern Service Cloud
Agent Effectiveness
 
  • Agent Scripts
  • Process Automation
  • Performance Monitoring
Traditional Service Cloud
Modern Service Cloud
Analytics
 
  • Basic Reporting
  • Intuitive Analysis
  • Advanced Visualization
  • Report Scheduling
Traditional Service Cloud
Modern Service Cloud
Comparison between Traditional & Modern Service Cloud
  • Omni Channel Support
  • Knowledge Management
  • Feedback & Surveys
  • Agent Effectiveness
  • Analytics
 
  • Email
  • Call
  • Chat
  • Video
  • Web Self Service
  • Mobile
Traditional Service Cloud
Modern Service Cloud
 
  • Base Knowledge Management
  • Contextual Knowledge
  • Guided Knowledge
  • Advanced Knowledge with Natural Language Search (NLS)
Traditional Service Cloud
Modern Service Cloud
 
  • Transactional Survey
  • Broadcast Survey
  • NPS & CSAT
Traditional Service Cloud
Modern Service Cloud
 
  • Agent Scripts
  • Process Automation
  • Performance Monitoring
Traditional Service Cloud
Modern Service Cloud
 
  • Basic Reporting
  • Intuitive Analysis
  • Advanced Visualization
  • Report Scheduling
  • Actionable Insights
  • Interactive Reports
Traditional Service Cloud
Modern Service Cloud

Serviceability Factors

Computer Telephony Integration
+40%
First Call Resolution

Improve your customers’ First Call Resolution (FCR) and increase the productivity of your contact center agents by using a browser based technology which empowers agents to create a better Customer Experience.

Field Mobility Solution
+21%
First Time Fix

FieldForcePro for Service Automation ensures the highest levels of efficiency from your technicians and engineers, while simultaneously impressing and delighting your customers.

Modern Service Cloud Solution to optimize Workflow Management

The retail chain wanted to implement a centralized customer contact database to expand its communication channel. It also wanted to gain a consolidated view of customer information from all communication pathways, including the call center, social media, email and web self-service.

The Fixed Scope Offering from CRMIT Solutions is designed to provide a fast track implementation of Cloud Service with minimum risk and maximum ROI. Thus it improved agent consistency in responses across multiple channels, including e-mail, Web, phone, and social, with agent access to a central knowledge repository - improving customer satisfaction.

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"CRMIT is always our first consultant selected. Impressed with their dedicated and quick response. They always find the best and easiest way to solve our problem. Good partner to work with."

Global manufacturer of garment hangers and associated products
Testimonial Icon

"We have worked with CRMIT team on several development projects, in every case they have understood the requirements and delivered what we asked for on time and with zero defects. We look forward to working with them frequently in future. Excellent team to work with."

Leading Real Estate Company

See how

The Modern Service Cloud delivers the power to take service even further.

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