Customer Self Service Portal for your CRM

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80% of customers prefer Self Service Portal
Customer Self Service
Self Service Portal

Enhance your Customer Experience

Customer Self Service Portal provides a comprehensive toolkit to enhance your Customer Experience (CX) by reducing the turnaround time for addressing huge volumes of customer transactions, while minimizing your overall operational costs. Provides a 360-degree view of customer activity that optimizes the connections between people, information, and applications. Track, manage and resolve issues quickly within your service level agreement (SLA).

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Meaningful Customer Engagement

With the integration of the live chat feature, customers can now access relevant knowledgebase and required online support for sales and services. The knowledge management capability enables chat agents to share appropriate information thereby providing intelligent customer engagement with real time web traffic.

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Customer Self Service Portal
Analytics

Analytics and Custom Reporting

Customer Self Service Portal with chat continues to leverages the extensibility of CRM framework to provide the most complete solution for delivering world-class customer service. It helps customer centric organizations to achieve recognition for better customer service which translates into stronger customer loyalty, higher revenue and improved customer profitability.

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Available on Oracle Market Place

Pay only for what you need !

Customer Self Service Portal for

Market Place Sales

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