Improve your customers’ First Contact Resolution (FCR) and increase the productivity of your contact center agents by using a browser based technology which empower agents to create a better Customer Experience. Computer Telephony Integration (CTI) provides an unified agent interface for each interaction, eliminating the need to toggle between applications, whether it’s an inbound or an outbound call.
With the increasing adoption of cloud software for contact centers, CTI is inherently included in the solution, since both the application and the telephone are provided as software. CTI directly integrates various telephony solutions with CRM Platform and improves customer satisfaction by allowing flexible call control options in the browser – answer, hang up, transfer, hold, conference.
After call work can take up 1/3rd (30%) to 1/2 (50%) as long as the average call. Wrap-up allows the agents to record the call outcome, transcripts or sale values. Automatic Call Wrap-up provides better uniformity in documentation and generate meaningful analytics.
Are you still manually dialing telephone numbers, looking up contacts and capturing telephone call information? Perform meaningful tasks as retrieving customer information from a database on the basis of information that caller ID provides.
From an idea to an unforgettable and measurable customer experience
Pay only for what you need !
Together let's make a better customer experience.