Journal

Self Service Portal with Chat for Real Time Collaboration and improved Customer Experience

30 July 2013 Milpitas, CA

CRMIT Solutions, a leading cloud based Customer Experience (CX) solution provider and system integrator announced the release of CRM++ Self-Service Portal (SSP) version 3. This new SSP now includes a seamless online chat integration to enhance Customer Experience.

CRM++ Self Service Portal provides a comprehensive solution to empower your end customers with quality services while reducing your costs. The new SSP helps customers track, manage and resolve issues effectively within the service level agreement (SLA); enable customers to access service requests and solutions, while retaining control on what they can read, and strengthen relationships with the customers.

With the integration of the live chat feature, customers can now access relevant knowledgebase and required online support for sales and services. The knowledge management capability enables chat agents to share appropriate information thereby providing intelligent customer engagement with real time web traffic.

CRM++ Self Service Portal with Chat continues to leverage the extensibility of Oracle® Sales Cloud including both Oracle® CRM On Demand and Oracle® Fusion CRM framework to provide the most complete solution for delivering world-class customer service.

"The integrated chat solution is designed to exceed our customers’ expectations, to improve their visitor satisfaction and maximize their sales. This integration is a testimony to our continued commitment to extend the Customer Experience (CX) capabilities for our customers." - said Naga Chokkanathan, Co-Founder & Sr. Director - Innovations , CRMIT Solutions

CRMIT Solutions plans to announce a series of webinars on their CX expertise. A self-running demonstration of the CRM++ Self Service Portal is also available on the website.

About CRMIT

CRMIT Solutions delivers SaaS-based customer experience (CX) consulting and solutions. With 200+ certified customer relationship management (CRM) consultants and over 250 successful CRM deployments across 25+ countries, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments (4000+ user base), including various rapid implementation and migration utilities for the Oracle Customer Experience Portfolio - Oracle Service Cloud. Oracle Sales Cloud, Oracle Marketing Cloud, and Oracle Social Relationship Management platform. CRMIT Solutions is one of the largest Cloud based CRM deployment partners with several leading Fortune 500 companies spread across various domains, including banking, financial services, insurance, education, retail, manufacturing, life sciences, energy, telecom, public sector, and travel and transportation. CRMIT Solutions has also successfully accomplished 24,000+ hours of CRM training engagements globally.

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