Journal

CRMIT launches upgraded Email Solution for CRM systems to enable Customer Experience

06 February 2014 Bangalore, India

CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience (CX) solutions on Sales, Service, Marketing & Social Cloud, today announced the release of upgraded CRM++ Email Workbench v1.4.

The CRM++ Email Workbench v1.4 continues to enhance your business processes and in-turn your customers' experience with upgraded features including multiple file attachments, upgraded TinyMCE Editor, improved image embedding & preview, improved template management, draft functionality, print preview and BCC recipient.

CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development and opportunity is immediately shared with appropriate team members, without you having to remember to copy or forward.

The CRM++ Email Workbench also eliminates the switching between email programs and CRM modules, which always has been a challenge. The seamless automation of service requests and one-stop email communication aids better visibility and accessibility to all customer information and emails within the system.

Customer experience is of paramount importance to any customer centric organization and a positive Customer Experience (CX)s enable businesses to attract more, retain more, sell more, sell for more, and do more.

"Email Workbench v1.4 is a testimony of our continued efforts to enable our customers with improved business processes and customer experience."said Naga Chokkanathan, Director, Innovations, CRMIT Solutions "The set of new enhancements to this version is a result of customer feedback through multiple workshops that we conducted to map the customer journey, making best use of the cutting edge technology"he added.

The version is currently available for Oracle CRM On Demand & Oracle Sales Cloud

About CRMIT Solutions

CRMIT Solutions is a pioneer in delivering SaaS based CRM consulting & solutions. With over 200+ certified CRM consultants and over 175+ successful CRM deployments globally, CRMIT Solutions offers CRM++ applications for accelerated deployments including various rapid implementation & migration utilities for Oracle Fusion CRM. CRMIT Solutions is one of the largest Cloud based CRM deployment partners with several leading Fortune 1000 companies spread across various domains including banking, financial services, insurance, education , retail, manufacturing, life sciences, energy, telecom, etc. Apart from that, CRMIT Solutions has also successfully accomplished 100+ CRM training engagements globally

About CRM++

CRM++ is a suite of native customer experience (CX) solutions by CRMIT Solutions for Oracle® Sales Cloud (including Oracle CRM OnDemand, Oracle Fusion Customer Relationship Management, and Oracle Eloqua solutions), Oracle Social Cloud, and Oracle RightNow Cloud Service. With over 3000+ users, the CRM++ framework helps extend the customer experience (CX) and the power of customer relations management(CRM) features including Email WorkBench, Self Service Portal, Mobile CRM, Social CRM and Computer Telephony Integration.

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