Journal

CRMIT Solutions announces Customer Self Service Portal for enhanced Customer Experience

11 February 2013 Milpitas, CA

CRMIT Solutions, a leading cloud based Customer Experience (CX) solution provider and system integrator today announced the launch of Customer Self Service Portal (SSP) version 2. This new SSP now leverages the extensibility of Oracle® Fusion CRM framework for delivering effective customer service in addition to its existing integration capability with Oracle® CRM On Demand.

One of the key features of the Customer Self Service Portal is the comprehensive knowledge management, service request tracking & managing capability to strengthen your relationships with your customers. The knowledge management capability enables you to create a one-to-one marketing and or support platform, letting you publish information to specific prospects and or customers. This empowers customers to request for information or log a service request from anywhere - anytime through this portal while leveraging the seamless integration capabilities with the best in market Customer Experience solutions like Oracle® CRM On Demand and Oracle® Fusion CRM.

Customer experience is a set of perception, a customer has with a company throughout the buying and owning interactions. Positive Customer Experience (CX)s enable businesses to attract more, retain more, sell more, sell for more, and do more.

"While CX isn’t just about technology, enabling great Customer Experience (CX)s at scale does require a wide range of software solutions and Oracle® is one of the only Customer Experience (CX) vendor that can claim it has every capability mentioned within a comprehensive Customer Experience (CX) portfolio offering, including Oracle® CRM On Demand and Oracle® Fusion CRM. The Customer Self Service Portal integration support for these offerings showcases our focus and commitment to extend the Customer Experience (CX) expertise to our existing and potential customers"said Vinod Reddy, Founder & CEO, CRMIT Solutions.

"CRMIT is meeting the Customer Experience (CX) challenge continuously, by offering to our customers the knowledge, resources, and tools to identify their unique Customer Experience (CX) challenges and by helping to develop strategies to address those pain points. The CRM++ suite of products which include Self Service Portal, Computer Telephony Integration, Email WorkBench and Social CRM++ are some of initiatives in this area"confirmed Naga Chokkanathan, Sr Director – Innovations, CRMIT Solutions.

About CRMIT Solutions

CRMIT Solutions delivers SaaS-based customer experience (CX) consulting and solutions. With 200+ certified customer relationship management (CRM) consultants and over 250 successful CRM deployments across 25+ countries, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments (4000+ user base), including various rapid implementation and migration utilities for the Oracle Customer Experience Portfolio - Oracle Service Cloud. Oracle Sales Cloud, Oracle Marketing Cloud, and Oracle Social Relationship Management platform. CRMIT Solutions is one of the largest Cloud based CRM deployment partners with several leading Fortune 500 companies spread across various domains, including banking, financial services, insurance, education, retail, manufacturing, life sciences, energy, telecom, public sector, and travel and transportation. CRMIT Solutions has also successfully accomplished 24,000+ hours of CRM training engagements globally.

Go Back

How We Can Help

If you're ready to find out about how CRMIT Solutions can help your customers & your business with a meaningful experience

Talk to Us

Write to us