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CRMIT Solutions Delivers Knowledge Based Service Enablement, an Oracle Accelerate Solution for Travel & Transportation Industry Based on Oracle Sales Cloud

06 November 2014 London, UK

CRMIT Solutions today announced Knowledge Based Service Enablement, an Oracle Accelerate Solution for the travel and transportation industry. Based on Oracle Sales Cloud, companies can leverage the knowledge management capabilities of Customer Relationship Management (CRM) by hosting solutions that can be published on web and social channels. CRMIT Solutions is an Oracle Accelerate solution provider and a Platinum level member in Oracle PartnerNetwork (OPN).

CRMIT Solutions’ Oracle Accelerate Solution for Oracle Sales Cloud is a packaged fixed scope offering, providing a rapid and accelerated implementation methodology for midsize travel and transportation companies. Designed to reduce risk and complexity, the solution can deliver greater customer experience while driving sales profitability, brand equity and organizational agility.

Knowledge Based Service Enablement can assist employees by quickly finding information for potential customers. Customers can also benefit by being able to access relevant information themselves.

The solution focuses on improving support staff effectiveness by reducing the need to answer frequently asked questions by travelers about their destination or their services offered. The solution promotes articles in various schemes such as; Travel Updates, FAQ, Common Questions, Customer Forum, Discussion Boards, Trip Tips, Travel Advisories and Recommended Activities. This solution can also integrate with other communication channels which organizations use internally or to reach out to their customer – web, email, chat, SMS and social channels.

"Oracle’s partner community continues to develop valuable packaged solutions and deliver modern best practice to joint customers with fast time-to-value, including midsize organizations",said Steve Cox, Vice President, Oracle Midsize Programs."The industry expertise and reach provided by CRMIT Solutions is ideal for companies looking to own modern business solutions for the travel and transportation industry."

"CRMIT Solutions Oracle Accelerate Solution is a commitment and investment to Oracle, the Oracle PartnerNetwork program and the Oracle Accelerate program. It offers travel and transportation companies packaged solutions to leverage the best practices and agile approach embedded in Oracle Sales Cloud to ensure a fast track implementation. Reducing project and data integration risk, ensuring budget, project scope is controlled and predictable, to achieve maximum ROI," said Vinod Reddy, Founder and CEO, CRMIT Solutions.

CRMIT Solutions is a specialized partner for Oracle Sales Cloud. They offer a host of solutions for Oracle Sales Cloud, including consulting, sales planning, social sales, customer data enrichment, field sales automation, user adoption, training, CRM health check and independent testing services.

CRMIT Solutions Oracle Accelerate Solution is available for multiple deployment models - On premises, On Demand / Software as a Service (SaaS) / Hosted and Hybrid and can be rolled out in the United States, United Kingdom, Dubai, Malaysia, and also through the network of Oracle Accelerate partners worldwide.

About Oracle Accelerate

Created by Oracle's experienced partners, Oracle Accelerate solutions are simple to deploy, industry-specific packaged solutions for midsize customers, designed for fast time-to-value, which means getting the right solution in place quickly, inexpensively and with a controlled scope and predictable returns. Oracle has more than 300,000 midsize customers who use Oracle to grow and succeed with a modern business platform. To find out more, visit - www.oracle.com/accelerate.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunities. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more, visit - http://www.oracle.com/partners.

About CRMIT Solutions

CRMIT Solutions (an Oracle Platinum Partner) is a pioneer in delivering SaaS-based customer experience (CX) consulting and solutions. With 200+ certified customer relationship management (CRM) consultants and over 250 successful CRM deployments across 22+ countries, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments (3500+ user base) including various rapid implementation and migration utilities for the Oracle Customer Experience Portfolio - Oracle Service Cloud (RightNow). Oracle Sales Cloud, Oracle Marketing Cloud (Eloqua), Oracle CRM On Demand, and Oracle Social Relationship Management platform. CRMIT Solutions is one of the largest Cloud based CRM deployment partners with several leading Fortune 1000 companies spread across various domains including banking, Financial Services, Insurance, Manufacturing, Life Sciences, Energy, Telecom, Public Sector and Travel and Transportation. CRMIT Solutions has also successfully accomplished 23,000+ hrs of CRM training engagements globally.

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