Journal

Global bank in Japan migrates to Oracle® Sales Cloud from Sales Force to improve customer acquisition

25 September 2013 Tokyo, Japan

CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience (CX) solutions, today announced their migration to Oracle® Sales Cloud – GO LIVE – for a large global bank in Japan.

Historically, banks rely largely on customer inertia to protect their customer base from being eroded by competitors. Being essentially, a margin-based business, these banks imperatively incur high customer acquisition cost and hence it becomes imperative to focus on harnessing returns over the customer lifetime. KYC (Know Your Customer) refers to the due diligence activities that banks must perform to ascertain relevant customer information.

As part of its business initiatives, the bank chose to unify the existing disparate and silo solutions to counter the risks involved in manual customer authorization process, banking regulatory compliances and escalated cost of customer retention.

Oracle® Sales Cloud (CRM On Demand), offers the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. This improves interaction with customers, by giving everyone in the organization access to one single source of contact information via a customer repository.

CRMIT put together a structured well defined step-by-step process, required to streamline the migration from Sales Force to Oracle® Sales Cloud (CRM On Demand). This included, minimizing the risk and eliminating data entry errors inherent in traditional CRM data migration projects.

To know more about the migration offerings to Oracle® Sales Cloud please contact CRMIT Solutions.

About CRMIT Solutions

CRMIT Solutions is a pioneer in delivering SaaS based CRM consulting & solutions. With over 200+ certified CRM consultants and over 175+ successful CRM deployments globally, CRMIT Solutions offers CRM++ applications for accelerated deployments including various rapid implementation & migration utilities for Oracle® Fusion CRM. CRMIT Solutions is one of the largest Cloud based CRM deployment partners with several leading Fortune 1000 companies spread across various domains including banking, financial services, insurance, education, retail, manufacturing, life sciences, energy, telecom, etc. Apart from that, CRMIT Solutions has also successfully accomplished 100+ CRM training engagements globally. For more information about CRMIT Solutions and its products, visit CRMIT’s website at www.crmit.com.

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