COMPANY

A leading international infrastructure group providing innovative and efficient infrastructure that underpins daily lives, supports communities and enables economic growth

COUNTRY

United Kingdom

INDUSTRY

Construction

Know this Customer
PRODUCTS OR SERVICES

A leading international infrastructure group providing innovative and efficient infrastructure that underpins daily lives, supports communities and enables economic growth.

Challenge

  • To unify all communication channels, especially customer email communications
  • Productivity and user adoption scores due to silo systems in email and CRM platforms
  • Customer Service Request resolutions

Solution

To minimize the customer service request response time, a comprehensive cloud based email integration solution for the existing CRM platform was proposed. This solution was designed to manage, capture, collate, respond and distribute customer email activity within the CRM platform.

Benefits

  • Seamless automation of service requests and one-stop email communication
  • Organize all customer information and emails within your contact information
  • Avoid switching between email and CRM modules to improve service requests resolution time
  • Badge prospects and customers emails with your CRM data to enable a 360 degree view of all your customer engagements

Customer Success Stories

Leading multinational automotive corporation improves Lead Nurturing with Email Integration for CRM on Demand

Invacare enables Email Integration for CRM On Demand to enhance Customer Experience

BPTP enables Customer Response Time with Email Integration for Cloud CRM

Canada's largest airline integrates email and customer service requests with CRM on Demand

Music copyright company enables CRM Email Integration for Unified Customer View

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