COMPANY

A leading Supply Chain Consulting and Freight Brokerage company.

COUNTRY

United State

INDUSTRY

Travel and Transportation

Know this Customer
PRODUCTS OR SERVICES

Sales Cloud

The client is a leading Supply Chain Consulting and Freight Brokerage company. They utilize state-of-the-art technology that helps in optimizing the movement and storage of information between customers and carriers.

Challenge

  • Implementation of Oracle CRM system in accordance to the Industry best practices thus catering to the customer's requirement and expectations.
  • Customer Sales Process automation not supported by Oracle Sales cloud out of the box.
  • Unified view of the sales team on both web interface and Outlook.
  • Manual maintenance of lead information.

Solution

  • Built groovy scripts to automate various business processes such as conversion of a lead to account and quick preview of notes.
  • Configuration of Sales Cloud with Outlook.
  • Setting up of import templates and mass import of leads helps in getting over the manual update.

Benefits

  • Lead qualification improved by over 60%.
  • Sales process automation provided a highly customer focused sales team that helped in improving customer relationship by up to 25%.
  • Sales Cloud’s in-built data quality feature facilitates the maintenance of a clean customer and contact information which provides actionable insights to sales teams thus delivering better customer experience.
  • Outlook integration & mobile application reduces time spent by sales reps in updating the system.
  • Sales Performance management enabled sales teams on-boarding easier and quicker.
  • Sales Performance management enabled sales teams on-boarding easier and quicker.

Customer Success Stories

A leading winery drives increased Sales Performance & Productivity with Sales Cloud

Services Group improves Sales Opportunity & Pipeline Management by implementing Sales Cloud

Industrial Gas Manufacturer enables Sales Analytics to boost revenues

Digital Media Company implements Mobile Sales Automation with Sales Cloud

Construction material supplier implements sales cloud to capitalize on business opportunities to increase customer focus

Window coverings manufacturer improves Dealer Network Management with Sales Cloud

Write to us