COMPANY

Builds intelligent wireless solutions that empower organizations to innovate in the connected world.

COUNTRY

Canada

INDUSTRY

Telecom , High Technology

NET PROMOTER SCORE
0.0 / 10.0
Know this Customer
PRODUCTS OR SERVICES

The client builds intelligent wireless solutions that empower organizations to innovate in the connected world. Their innovative products and solutions connect thousands of businesses to critical data and millions of people to information. They also develop products and services that enable faster go-to-market and can in turn, help save lives, reduce carbon emissions, and make neighborhoods safer.

The client has been generating price quotes using a manual system based on excel spreadsheets. They experienced critical sales challenges and to resolve them they required a quote management tool that easily enables them, as well as their longstanding partners to quickly and accurately quote the right solution to fulfill customer's needs.

Challenge

  • Organize and generate price quotes and orders within the existing CRM environment
  • Complex, slow and labor-intensive sales processes
  • Inaccuracy due to disparate price models and manual price quote processes
  • Delayed quote response time due to time consuming handoffs and approvals
  • Inconsistent sales forecasting due to disparate data sets and untracked price revisions
  • Unauthorized discounting
  • Manage log and report on quotes in various sales stages
  • Manage role based accessibility to products, pricing and vendors
  • Sales reports and analytics from complex quote management workflow

Solution

CRM++ Quote Management is a SaaS based application that acts as a one stop shop to seamlessly generate a price quote to any opportunity.

IMPLEMENTATION PROCESS

  • Integrate CRM++ Quote Management with existing CRM to leverage Oracle CRM On Demand platform & features
  • Configure multiple level quote approval mechanism based on pre approved discount levels
  • Design and Configure HTML to PDF converters to export quote as a PDF and share via email from within the CRM application
  • Configure quote revision capability to manage and track multiple quote revisions
  • Configure ‘Sync to Opportunity’ process to tag approved price quotes with the relevant sales opportunities
  • Customize the existing quote and order management workflow using Oracle CRM On Demand web services in conjunction with additional components developed in Java / J2EE technology
  • Data objects connected to a quote – add products, price lines, contacts, terms & conditions and signatures

Benefits

Shorter sales cycle

Sales performance improved, including

  • Quote to order cycle time
  • Order entry processing time
  • Order errors
  • Exception handling for special orders

Eliminate manual input errors

  • Automate and streamline the quote, pricing and order management workflow
  • Create consistent / accurate quotes and tag those quotes to accounts, contacts or opportunities
  • Automate and streamlines the multilevel approvals

Improved discount auditing

  • Acts as a “connected customer solution” that can handle the complexities of the multiple pricing models
  • Full control over pricing, eliminating unauthorized discounts and ensuring each product is sold at an optimized gross margin
  • Automatically apply discounts and relevant upsell and crosssell opportunities, driving 10% to 15% incremental revenue

Pipeline accuracy

  • Visibility into price quotes (direct or indirect sales reps), forecasting and opportunities
  • Sales analytics and collaboration

ROI

  • 25% increase in productivity using fewer resources
  • Maximize margins with contract negotiation, timely renewals and contract histories

Customer Success Stories

Security provider enables Contract Lifecycle Management by Quote Management Tool

Price Quote Management helps Ambu to deliver cohesive sales process

Carpet Manufacturer enables Business Process Automation with Price Quote Tool for CRM on Demand

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