COMPANY

A leading Australian Group, which provides project management support services and on-site workforce for mining, building and construction industries

COUNTRY

Australia

INDUSTRY

Professional Services

Know this Customer
PRODUCTS OR SERVICES

Sales Cloud

The client is sister concern of leading Australian Group, which provides project management support services and on-site workforce for mining, building and construction industries.

Challenge

  • All customer information (master & transactional) was maintained in spreadsheets/hardcopies resulting in data errors.
  • Required automation of theircurrent sales process.
  • System optimization for effective management of business contacts and their relationships with accounts.
  • System that has various solutions to provide appropriate access to data based on business scenarios.

Solution

  • Centralized customer repository for a 360 degree view of customer.
  • Custom built pipeline and forecast analysis that provides predictions of future revenue for specific time periods.

Benefits

  • The solution provides a centralized repository for customers and contacts master data related and transactional information like Opportunities (Projects) & recent Interaction history.
  • Sales Cloud’s in-built data quality feature facilitated the maintenance of a clean customer and contact information which provides actionable insights to sales teams thus delivering better customer experience.
  • Project type driven opportunity management methodology definition and automation provides customer focused processes, optimized interactions with customers, improved customer relationships and in parallel providing up-to-date pipeline information and consistent forecasts.
  • Providing a robust framework to measure sales performance, identify training and coaching needs of sales teams.
  • Customer, Project, Pipeline, Forecast and Recommendations analytics are custom built to identify the optimal cross-sell/ up-sell opportunities and provide granular understanding of business and allow sales management to take real-time decisions for better sales performance.
  • Oracle Sales Cloud allowed client to adopt transformational SMAC technologies and use them in unison to address industry challenges and gain competitive advantage with minimal IT footprint.

Customer Success Stories

Freight Brokerage Company moves Sales Process Automation to the Cloud to double revenue growth

A leading winery drives increased Sales Performance & Productivity with Sales Cloud

Digital Media Company implements Mobile Sales Automation with Sales Cloud

Construction material supplier implements sales cloud to capitalize on business opportunities to increase customer focus

Industrial Gas Manufacturer enables Sales Analytics to boost revenues

Window coverings manufacturer improves Dealer Network Management with Sales Cloud

Write to us