COMPANY

World-class leader in design, manufacturing and marketing of Power Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries

COUNTRY

Australia

INDUSTRY

Consumer Goods

Know this Customer
PRODUCTS OR SERVICES

Service Cloud

The client is world-class leader in design, manufacturing and marketing of Power Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture.

Challenge

  • Present customer portal was not inclined with clients’ website. The CSS elements, header & footer were inappropriate and were not user friendly for mobile & desktop version.
  • Customer wanted to extend experience to every browser and every device.

Solution

To overcome all these challenges, the existing Customer Portal was revamped with the appropriate CSS elements according to clients requirements. Additionally, html changes were made in custom widgets for aligning to standard framework that has enhanced the portal with new features and capabilities & made customer portal responsive.

Benefits

  • Easy access and navigation to the key information on customer Portal.
  • Consistent and seamless appearance of the Portal across all the devices, i.e. Desktop, Laptop, Mobile for each and every user.
  • Customer usage rate on customer portal increased which in turn decreased the enquiries on the incidents for the agents.

Customer Success Stories

Retail Chain implements Incident Management with Service Cloud to address customer effectively

Travel Management Company implements Service Cloud to redefine Passenger Experience

Multinational Bank enables Merchant Banking Support with Service Cloud to manage their customers effectively

Global University improves Mobile Experience by migrating to RightNow (Service Cloud) Customer Portal

Airliner enables WCAG 2.0 AAA Compliance with RightNow Service Cloud Customer Portal Migration

Global Education hub improves Student Data Collection Processes with RightNow Service Cloud implementation

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